- Refund policy
Our policy lasts 30 days. If more than 30 days have passed since the purchase, unfortunately we cannot offer you a refund or replacement.
To be eligible for a return, your item must be unused and in the same condition as the one in which you received it. It must also be in the original packaging.
To complete the return, we need a receipt or proof of purchase.
Please do not send your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
Products with obvious signs of use
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.
Any item returned more than 30 days after delivery
Once we have received and inspected the return, we will send you an email notifying you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you have been approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a specified time.
Late or missing refund
If you haven’t received a refund yet, double check your bank account.
Then contact the credit card company, it may take some time before the refund is published.
Then contact your bank. There is often processing time before a refund is issued.
If you have done all of this and have not yet received a refund, please contact us at email@example.com
We only replace defective or damaged items. If you want to change it for the same article, send us an email to firstname.lastname@example.org
If the item was marked as a gift when purchased and sent directly to you, you will receive a gift certificate for the value of your return. Once you receive the returned item, you will receive a gift voucher.
If the item was not marked as a gift at the time of purchase, or if the donor received the order that was shipped to you and will provide it to you later, we will refund the refund and they will verify your return.
To return the product, it is necessary to make arrangements with us by email email@example.com
You will be responsible for paying the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.
Depending on where you live, the time it takes for your returned product to reach you may vary.
If you are shipping an item over $ 70, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
For more information, see the following links:
– TERMS AND CONDITIONS: https://prix-pneus.fr/termini-condizioni/